> ## Documentation Index > Fetch the complete documentation index at: https://learn.actionist.ai/llms.txt > Use this file to discover all available pages before exploring further. # How resellers work in Actionist > The relationship model behind the programme: what links you to a client, what you can reach, what stays theirs, and how the whole thing ends.
THE MODEL

One account, many workspaces, none of them yours.

A reseller runs a portfolio of client businesses from a single Actionist account. Each client keeps their own workspace, their own data and their own subscription. You get scoped, revocable access to do the work, and a flat cut of what they pay.

The shape

Three things, connected by one link.

Almost every question about the programme resolves once you can picture these three objects and the one that joins them.

One per organisation, not per person. It carries your company details, your certification, and the status that decides whether the dashboard is open to you. An ordinary Actionist organisation with its own subscription, its own agents and its own data. Nothing about it belongs to you. The link between the two. It is what commission is calculated against, what a delegated session is opened for, and what carries the permissions the client granted.
You register an organisation, not yourself. That is why applying needs an organisation manager rather than any signed-in user.
Client data never crosses over. Your dashboard holds counts and totals. It does not hold their documents, conversations or billing details.
Access is borrowed, not held. You reach a client workspace through a session that is created, scoped, and thrown away.
Where you are

Your reseller account has exactly one state at a time.

The whole Reseller section is driven by a single computed phase. Knowing which one you are in explains everything the interface is doing.

unregistered Not applied yet You see the programme landing page and the application form. Docs and the Certification Hub are already open to you.
pending\_cert Applied, not certified The Certification Hub is your home. Overview, Clients and Revenue show padlocks.
quiz An attempt is open A quiz run exists. It never resumes, so returning here means cancelling it and starting fresh.
certified Fully open Overview, Clients and Revenue unlock. The Certification Hub disappears from the navigation.
blocked Paused or revoked The dashboard closes. Only Actionist support can lift this.
There is no review or approval step between applying and certifying. Submitting the application form takes you straight to the Certification Hub. The gate is the quiz, not a person. See [Getting started as a reseller](/resellers/getting-started). Being blocked does not take away the **Manage Reseller** tab. That tab exists because *your* workspace is managed by somebody, which is a separate fact from your own reseller status. A certified reseller can be another reseller's client at the same time, and the product supports that deliberately.
Per client

A relationship has its own life.

Separate from your account status, each client link moves through its own states. The Clients table simplifies these into Active or Inactive, which is why the table sometimes looks like it is lying to you.

| State | What it means | What you can do | | ------------------ | ------------------------------------------------------------------------------------ | -------------------------------------------------------------------- | | Syncing | The client signed up and their workspace is attaching. It can already read as Active | Wait. Management access is genuinely unavailable until this finishes | | Active | Live and manageable | Everything the client granted | | Canceled | The client's subscription ended | Nothing. The client moves to the Historical filter | | Force disconnected | An Actionist administrator severed the link | Nothing. This is not something either party triggers | The syncing state is the single most common source of confusion. A client can display a green Active dot and still have **View as client** greyed out, because operational status and management availability are two different fields. Hover the disabled button for the specific reason. See [Managing clients](/resellers/clients).
You inviteAn email invitation goes out. Only one can be pending per address.
They sign upTheir new workspace attaches to your reseller account automatically.
Setup completesOnce syncing finishes, management access opens.
They pay, you earnEach client payment creates a ledger entry with your cut recorded against it.
The dividing line

Your dashboard is deliberately thin.

This is worth understanding early, because it explains why the reseller dashboard shows so little about each client. It is not an oversight.

Lives in your reseller account
Client names, join dates, plan names and an active or inactive status.
Totals: how many clients, how much revenue they generated, what you earned.
A commission ledger, one row per client payment, showing your cut.
Your own payout wallet and payout history.
Never leaves the client's workspace
Their documents, agent memories and conversation history.
Their card details and invoice documents. The ledger states plainly that client billing details are not visible.
Their API keys, tokens and service-account credentials, permanently.
Anything at all, unless you have an open delegated session for that client.
You reach a client's actual workspace only through a delegated session, and only while it is open. There is no background sync, no mirrored copy, and no way to read their content from your own dashboard. See [View as client](/resellers/view-as-client).
Their side

The client decides what you can touch.

Every managed client gets a **Manage Reseller** panel showing who you are and eight toggles controlling what you can reach. Nothing is granted by default and nothing is permanent.

They see youCompany name, contact person, email and the month you were certified.
They set the scopeEight toggles. Three are flagged as sensitive. All start from a deliberate choice.
The server enforces itLocked areas are refused at the source, not just hidden in the interface.
Credentials stay lockedNo toggle exists for secrets. There is no state in which you can see them.
Credentials & API keys
Not a permission that can be granted, by anyone
HARD LIMIT

This shapes the working relationship more than anything else in the product. You can prepare a client's entire workspace, but the moment a step needs their login or their secret, the app hands it back to them. Plan for that rather than being surprised by it. [Client permissions and access](/resellers/permissions) covers the toggles, and [Credentials and API keys](/resellers/credentials) covers the boundary.

The commercial part

The client pays Actionist. You earn a cut.

Your client holds their own Actionist subscription and pays for it themselves. There is no reseller checkout and you never front their bill. Every client payment creates a ledger row recording the payment and your cut. The rate is fixed and each row keeps the rate that applied when it was created. Pending balances settle in monthly batches to a wallet you configure. The Revenue tab shows the next estimated payout date. Nothing stops you charging the client your own fee for the work you do on top. That arrangement is between you and them and Actionist does not handle it. The 25% is the commission on their Actionist subscription.

Three lines of income, one of them automated.

It is worth being precise about which part of the money Actionist actually touches, because only one of the three shows up in your dashboard.

| Income | Who sets it | Who collects it | Where you see it | | ------------------------------------------ | ---------------------- | ----------------------------- | ---------------------------------------------------- | | Your own fee for setup and ongoing work | You | You, directly from the client | Nowhere in Actionist. It is your invoice, your terms | | 25% of the client's Actionist subscription | Fixed by the programme | Actionist, then paid to you | The Revenue ledger, one row per client invoice | | Referral income on partners you introduce | The programme | Actionist | Not surfaced in the app today | There is no referral dashboard, referral link, or referral ledger in the reseller section today. If you are planning to build on referral income, agree the terms with the partners team in writing first rather than assuming the app will track it for you.

[Revenue and payouts](/resellers/revenue) covers the ledger, the wallet setup and what happens when a payment is refunded. The [Partner Program page](https://actionist.ai/partners/) covers the commercial side, including the ways partners structure their businesses.

Be straight about this

A managed workspace stays managed.

A client can reduce you to no access whatsoever with eight clicks. What they cannot do is detach the workspace from your reseller account on their own.

The exact wording a client reads in their panel is: "This workspace is permanently managed by {'{'}reseller{'}'}. To disconnect, you'll need to cancel your current subscription and create a new workspace."

Turn off any of the eight permissions, at any moment, without telling you. Their workspace keeps running exactly as before. Your next delegated session simply has less in it. There is no notification to you when this happens. If an area you were using is suddenly locked, that is usually why. Severing the relationship itself. That is an administrative action, not a button either party has. If a client genuinely needs to leave a reseller relationship, that is a conversation with Actionist support rather than something you or they can action in the app. Set expectations at the start rather than at the end. Tell a prospective client that the relationship is durable by design, that they control access permission by permission, and that credentials are never included whatever they enable. In practice clients who understand the model tend to grant more, not less, because there is nothing left to be anxious about.
Finding it

Where the Reseller section sits.

**Reseller** is an item in the main Actionist sidebar. Opening it reveals a sub-navigation of its own, split into two groups.

| Group | Items | Availability | | ------------------------ | ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- | | Master Dashboard | Overview, Clients, Revenue | Locked until you pass the certification quiz | | Learning and client view | Certification Hub, Knowledge Center, Manage Reseller | Open from the start. The Hub disappears once certified, and Manage Reseller only appears if your own workspace is managed | The **Knowledge Center** tab loads these very docs inside the app. If you are reading this on the web, the same pages are one click away while you work. The Reseller section is one of two areas that stay locked inside a delegated session, along with Projects. You cannot manage your own reseller account from inside a client's workspace, which is exactly what you would want.
The reseller model

Built so nobody has to trust you blindly.

Scoped access the client controls, a boundary nobody can cross, and a commission that tracks itself.

One reseller account, many client workspaces, no shared logins anywhere in the model.
Eight client-controlled permissions · Server-enforced · Credentials outside the model entirely.

Keep going

Next steps.

Apply and certify. Both happen inside the app and take an afternoon at most. The eight toggles, what each one opens, and the one nobody can lift. How you actually get into a client workspace, and how to leave it cleanly. How commission accrues and how to set up a payout wallet safely.